Shipping Information

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SHIPPING INFO

My Nerd Shack partners with global merchants in order to provide you with the best prices and a unique global shopping experience.

This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc.

Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive, some may arrive as early as 2 weeks. Please do not panic if it does not show up immediately. Rest assured that your orders will be shipped immediately after processing.

HOW MUCH IS SHIPPING?
This depends on the product ordered, the total weight, and where we're shipping to.

HOW LONG DOES IT TAKE FOR AN ORDER TO ARRIVE?
This depends on the product ordered. Most items will arrive in about 3-5 weeks, some may arrive after 2 weeks. Due to airline restrictions, Lithium Ion batteries may take an additional 15 days to be delivered. On the average, it's between 10 - 25 days.

WHEN WILL MY ORDER BE SHIPPED?
Once you have placed your order, your information will undergo a verification process. This is for us to make sure that we have valid shipping information. If not, we will be sending an email to update the information that we have on file. Please be kind enough to respond to the email that we are sending, otherwise, your order will be cancelled. The verification process takes 2-4 days and after that, we will be sending an email notice with your tracking number on it.

I ORDERED 2+ ITEMS, BUT ONLY RECEIVED ONE. WHERE'S THE REST OF MY ORDER?
We have a large assortment of products not stocked in the house. When you order multiple items at a time, they may be shipped separately so they get to you faster. You'll like to receive one item after another. If you don't receive all of your items at once, it doesn't mean you won't receive the rest.

WHY HAVE I NOT RECEIVED ANY ORDER CONFIRMATION DETAILS?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.

If you believe you may have entered your email wrong please contact us and we will fix it for you.

WHAT IS YOUR REFUND POLICY?
We offer a 100% Satisfaction Guarantee- which means we will refund your money if you are, for any reason, not satisfied with your order. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

HOW DO I CONTACT YOU?
If you have any questions that are not on this FAQ page, please email us at mynerdshack@gmail.com where we will promptly get back to you.

I SENT AN EMAIL BUT DID NOT GET A RESPONSE?
Please check the email address that you sent it to and try again. Additionally, you can try and contact us over our Facebook Page. We have a 24hr/7days a week Support.